There are no additional costs associated with our Bluetooth trackers. The accompanying Nut app is free to use, and is regularly updated with new features.

If a tracker is deleted from the original account while it is connected it can be paired with another account. However, if it is deleted while disconnected, the tracker is locked can only be paired with the original account.

The SIM card should be consistent with the Network provider for the particular country network standard. You may be able to set the local SIM card to roaming but for data consistency you should use the country local SIM.  You will need to obtain the country network operator APN name and set the internet parameters in the watch or tracker (refer to the APN settings)

We respect your privacy. All personal information is kept confidential, and will never be shared with a third party. Note that we may use location information sourced from your phone for the purposes of our Lost & Found Network; however this data will be anonymised before being sent to the searching party.

Each different phone can support a certain number of bluetooth devices, determined by its operating system. An Android phone can pair and control 6-8 trackers simultaneously, while an iPhone can pair and control up to 12 trackers simultaneously.

Our trackers communicate with your phone via Bluetooth Low Energy (BLE). We use the most advanced European chip set, including proprietary battery longevity algorithms. With normal use our tags will last up to 12 months.

Bluetooth 4 can support a range of approximately 10 - 30 meters while indoors, up to 50 metres while outside in an open environment.  Note: Our trackers utilise a Bluetooth link to establish proximity to the phone. Bluetooth range is reduced by walls and other obstructions.

We offer a one year warranty – should there be any issue with your NutTag, simply contact us at support@nuttag.com.au and we will help you out.