If you think that your GPS device is showing the wrong location, or you’re having problems requesting a location, follow these steps:
Step 1
Open your app and go to your tag’s profile screen.
Step 2
On tag’s profile, tap settings.
Step 3
Tap on “operating modes and frequencies” in the operating modes section.
Step 4
Tap on “Power Modes”.
Step 5
Select “Live tracking” from the list.
Step 6
Tap “Done”.
Step 7
Change location update frequency to custom
Step 8
Push the slide left to 10 seconds and save
Step 9
Once location has been updated, return to your original settings.