<p style="margin-left:0px;">There may be a number of reasons your Watch is not appearing online on your App; we suggest you check the below points:</p>
<ul>
<li style="margin-left:0px;">&nbsp;Check if the Watch is on and charged</li>
<li style="margin-left:0px;">&nbsp;Is the SIM card installed correctly and detected? <a href="https://help.nuttag.com.au/4g-watch/installing-sim-card/" target="_blank">Check our guide</a></li>
<li style="margin-left:0px;">Is SIM active with data and credit?</li>
<li style="text-align:justify;">&nbsp;<a href="https://help.nuttag.com.au/faq-watch/gps-tracker-apn-settings/" target="_blank">Ensure that the APN is set correctly</a></li>
</ul>


There may be a number of reasons your Watch is not appearing online on your App; we suggest you check the below points:
 Check if the Watch is on and charged
 Is the SIM card installed correctly and detected? Check our guide
Is SIM active with data and credit?
 Ensure that the APN is set correctly

My device is showing “offline” on app

GPS tracker APN settings

Using the watch overseas

Watch shows a different time than app

Location doesn’t seem accurate?

Watch doesn’t power on and/or charge

No SIM card detected (!) on Watch

Can we use the watch overseas? What SIM card should we use?

FAQ Watch

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