If you need to troubleshoot location or set up a Geofence, you can view there articles: Troubleshoot location For Android: https://help.nuttag.com.au/troubleshooting-location-android For iOS / Iphone: https://help.nuttag.com.au/troubleshooting-location-ios Setup Geofence For Android: https://help.nuttag.com.au/setting-a-geofence-android For iOS/ Iphone: https://help.nuttag.com.au/setting-a-geofence-ios From Portal: https://help.nuttag.com.au/how-to-setup-geofence-on-the-portal