Unable to charge, unable to power on.

Unable to charge is an indicator that the battery of your watch has been drained fromprevious use. Hence, it is recommended to charge the watch when it’s below 20%, given if youhave access of the physical watch.  

To charge your watch, please the steps below: 

1) Connect the charging cable to your watch and power source for 15mins. 2) After 15mins, press and hold the reset button at the back of your watchusing your PIN provided, for 5 seconds (To locate the reset button, (refer to the image below) 3) Then, re-connect the charging cable to your watch for another 20mins. 4) After 20mins, press and hold the side-silver button for 30 SECONDS, whilstcable is connected/charging. 3) You can see an indicator on the screen, then release the button and continuecharging.

4) Leave it for 2-3hrs to fully charge.