Help CenterPotential causes of offline problems:
- The battery might be depleted.
- No data - Verify SIM coverage by contacting customer support.
- Your device could be in a deep sleep mode.
You can try the following troubleshootings steps to get your device to go online and active:
Step 1: Charge your device, at least for an hour or two (3hrs to fully charge)
Step 2: After charging, reboot your device by following the steps according to your type of device ( refer to links:)
Guardian watch: https://help.nuttag.com.au/setup-guide-guardian-watch-gps/
Seek GPS PRO: https://help.nuttag.com.au/turning-seek-pro-onoff/
Spot GPS for pets: https://help.nuttag.com.au/getting-my-first-location-fix/
Seek GPS 3g: https://help.nuttag.com.au/reboot-seek-gps/
Step 3: After rebooting, take your device outside for a walk under the sky so device have clearer view of satellites/gsm coverage. Best to move around for better triangulation.
Step 4: Give your GPS device a call (not applicable to Spot GPS Pet); if it rings, that's an encouraging indication. Your device will become online shortly.
Step 5: After moving your device for 5 - 10 minutes, refresh your NutTAG GPS App. App should generate your current location and status should be ONLINE.
If you have done performing the suggested steps above but problem still persist; you may contact NutTAG Customer Support at:
LiveCHAT: https://nuttag.com.au/
Support hotline: (03) 8521 6412
EMAIL: support@nuttag.com.au
Book a call at https://calendly.com/nuttag